Intro to DentalFlo AI Agents
DentalFlo AI enables dental clinics to streamline communication with patients and potential customers through AI-powered agents. These agents can handle both inbound and outbound voice calls, as well as SMS-based messaging for bookings and promotions.
Depending on your clinic's structure and workflow, you can create either a solo agent or a multi-agent flow.
Understanding the differences between these two agent types will help you configure your communication system to better suit your clinic’s needs.
Types of AI Agents
You can create two types of AI agents in DentalFlo AI: Solo Agents and Multi-flow Agents.
Solo Agents
A solo agent is a single AI-powered assistant that manages both voice calls and SMS conversations.
This type of agent is ideal for:
- Single-location clinics
- Clinics with a simple or standard booking process
- Practices that prefer a straightforward patient communication experience
Key Features
- Supports both voice calls and SMS messaging
- Easy to configure with minimal setup
- Designed for general-purpose patient communication, such as:
- Appointment bookings and confirmations
- Reminders and follow-ups
- Promotional offers
- Common enquiry handling
Solo agents are suitable for most general practice environments where a unified AI receptionist is enough to manage day-to-day patient interactions.
Multi-Agent Flows
A multi-agent flow is a more advanced setup that uses multiple AI agents to handle different parts of a communication journey. These flows are designed to mirror your clinic’s standard operating procedures (SOPs) or support operations across multiple locations.
This agent setup is ideal for:
- Multi-location clinics
- Clinics with complex workflows or specialisation-based routing
- Teams with defined roles for different types of patient enquiries
Key features
- Supports voice calls only (SMS is not supported)
- Allows the creation of modular, scenario-specific agents
- Enables dynamic call flows, such as:
- Routing calls based on location or language preference
- Assigning different agents for booking, cancellations, or insurance queries
- Handling after-hours or emergency scenarios differently
- Choosing the right agent type
Solo Agents vs. Multi-Flow Agents: How to choose
When deciding which agent type to use, consider the following:
Question: Does your clinic operate in a single location?
Answer: Solo agents are typically sufficient.
Question: Do you need SMS support for reminders or promotions?
Answer: Currently, only solo agents support SMS.
Question: Do you have specific SOPs for call handling or routing?
Answer: Multi-agent flows are better suited for complex or distributed workflows.
Question: Is your clinic expanding to multiple branches?
Answer: A multi-agent flow allows you to scale with better structure.
If you're unsure which to use, start with a solo agent and evolve to multi-agent flows as your clinic’s needs grow more complex.